ITCS

ITCS Grievance Redressal Policy

At ITCS – Institute of Technology and Cyber Security, we are committed to addressing all concerns and grievances promptly and transparently. Our policy aims to provide fair and timely resolution to all stakeholders including students, trainers, and partners.

Scope of Grievances

• Course content or delivery issues
• Trainer behavior or misconduct
• Technical platform-related concerns
• Certification delays or discrepancies
• Unethical practices or violations of code of conduct

Grievance Reporting Procedure

1. Email your complaint to contact@itcsinstituteofficial.com with full details and any supporting evidence.
2. You will receive an acknowledgment within 2 working days.
3. Our internal redressal officer will investigate and respond with a resolution within 7-10 working days.

Escalation Process

If unsatisfied with the response, you may escalate the issue to the senior management at codertanmay@gmail.com for further review.

Confidentiality & Fairness

All grievances are handled with strict confidentiality. We ensure a fair hearing and non-retaliation throughout the process.

This policy is reviewed periodically. Last updated: June 2025